FAQs

Dear Valued Customer,

Please take time to read through our FAQs which may provide the answers to your questions. If you cannot find your answer or would like more information, please email: support@thewonderwoo.com

What payment options are available?

We accept all major credit and debit cards through the Stripe-powered Shopify Payment system. We also accept PayPal payments.

Do you ship internationally?

Yes, we ship worldwide.

When can I expect my order to arrive?

Products are shipped from our Texas warehouse and will generally arrive within 4-7 business days. Shipping times will lengthen around the holidays or if there is severe weather. International shipments will take longer and depend on your location. 

How do I cancel my order?

Cancelations are possible if your order has not yet shipped.

If your order has shipped, please contact us at support@thewonderwoo.com to arrange a return and refund. 

What's your return policy?

We will replace or refund your purchase within 30 days for any reason. If it's been more than 30 days since you bought your jewelry and have any issue, please let us know and we'll see what we can do.

Do you offer exchanges?

We do not offer exchanges.

I only received part of my order. When will I receive the rest?

We always try to ship all of your products in one box, but multiple items will sometimes go out separately. Please check all tracking numbers and if you don't receive the remaining items within a couple business days, please let us know.

I used the wrong delivery address for my order, can I change it?

If you used an incorrect delivery address on your order, then please contact us ASAP. If your order has not shipped, then we can update your delivery address. However, if the order has shipped, then unfortunately we are unable to reroute it.

Why did I not receive an order confirmation or shipping email?

Our email may have ended up in your SPAM/JUNK folder, so please check there. If you still cannot find it, let us know at support@thewonderwoo.com.

I don't have a tracking number, when will I get it?

You should receive an email with a tracking number when your order ships. If you do not receive this email or it's lacking tracking information, please contact us at support@thewonderwoo.com.

Why was I was charged more than the price of the product on the site?

Our store is located in the U.S. so all orders are processed in U.S. dollars. The prices on the site may be shown in your local currency when browsing, but they will revert to USD when you check out. Any additional charges you may see on your bank or credit card statement was applied by them due to currency exchange fees. We do not charge any additional fees.

Please note, you are liable for all import or customs duties, or VAT or other local taxes and are not Wonder Woo's responsibility.

How can I contact customer support?

Wonder Woo Support is best reached at support@thewonderwoo.com.

We are committed to replying to all emails within one business day.