FAQs

Dear Valued Customer,

Please take time to read through our FAQs which may provide the answers to your questions. If you cannot find your answer or would like more information, please email: support@thewonderwoo.com

 

How long are shipping times?

Products are generally shipped from our international warehouses. We cut out the middleman so we can pass the best price on to you. Therefore, orders could take anywhere from 7 to 14 business days for the items to reach you, although we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.

 

Our Money Back Guarantee is honored if your order is not delivered within 30 days after shipping. 

 

What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a picture, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

Can I cancel my order?

Cancellations are possible if your order has not yet shipped. If your order has shipped, you must return the product back to us to recieve a full refund. Please email us at support@thewonderwoo.com if you need to cancel your order. 

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

 

Do you offer exchanges? 

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So, don't panic if you don't receive all your items at once. We will ensure that they get to you.

 

My order is still not here please help?

If you order has taken longer than 30 working days from dispatch, then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

 

I put the wrong address for my order, can I change it?

If you have put in the incorrect delivery address on your order, then please contact as ASAP. If your order has not been shipped, then we can update your delivery address no problem. If the order has been shipped, then unfortunately, there is nothing we can do with that order. However, please contact our support team for help at support@thewonderwoo.com

 

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder, so please do check there. If you still cannot find it, let us know at support@thewonderwoo.com

 

I was charged more than what the product was advertised?

All our products are processed in USD. The price may be shown in your local currency when browsing but once you checkout it will revert into USD. Any additional charges you may see on your bank statement will be applied by your bank due to conversion fees and not us. Also, any import/customs duty or VAT is liable with you (the customer) and not us (Wonder Woo).

 

I don't have a tracking number, when will I get it?

When you receive your dispatched email, you can email us at support@thewonderwoo.com for an update on your tracking.

 

What are the payment options available?

We accept all major credit and debit cards through the Stripe powered Shopify Payment system. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you. 

 

What are your shipping costs, and do you provide international shipping?

Yes, we ship WORLDWIDE for FREE!  

 

How can we contact customer support? 

Wonder Woo Support can be best reached at support@thewonderwoo.com

We are committed to replying to all emails within 24 hours.